What Is A Session Replay?

Written by Indicative Team


Session Replay Defined

Session replay is a tool allowing businesses to gain insight into a users digital experience, by allowing businesses to capture and visually record a users journey on a website or within a web application. 

This tool records a users view, users input and logs of network events. The main aim of this tool is to improve customer experience and to identify obstructions to conversion. Overall, session replays bridge the gap between code and user experience. 

The benefits include:

  • Identifying errors that should be fixed immediately and other problems 
  • Identifying and analyzing areas of struggle in your application
  • Improve website overall usability

Session Replay is compatible with page-based applications, single-page applications, and applications that use IFrames. 

Session replay software which is currently available include:

  • Dynatrace
  • Smartlook
  • Hotjar
  • Fullstory
  • Quantum Metric

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